Frequently Asked Questions

Please click on this link: https://secjewellery.com/account/login-page/ and fill out the registration form. If you need assistance, you may talk to our sales team or account executives to help you complete the application form:

• tel: +971 543999916
• email: sales@secjewellery.com
  

To place your order, please visit our website, one of the on-site locations, give us a call or send an email. Once the order is confirmed and the payment is made, we will contact you to schedule a date and time of the pick up from one of the on-site locations that you will choose.

We ship all of our packages, insured and discreetly, to the address provided by the Customer. We require a mandatory signature upon delivery of all of our packages. While we will try our best to ensure signature upon delivery, we cannot oversee the operations of the shipping company. We hold no liability for the shipment as soon as a tracking number is provided to the customer and the shipping company receives the package from our store.

The price is locked when we receive your package or when you present your product at one of our on-site locations. From there, you can accept the price and receive payment or have the product returned to you. Please note that you will be charged a shipping fee based on the selected method if you return the product (we suggest you include a return label). We are happy to offer approximate quotes over the phone, but we cannot guarantee the price until we see the products physically.

We currently accept payments made in Emirati dirhams (AED), U.S dollars (USD) and Euros (EUR).

We currently accept credit cards up to 10,000 USD only at our on-site locations. 

The easiest way to send your payment is Bank Transfer. You may visit your branch or use internet banking.

The most convenient way to pay for your order is to use a Bank Transfer. You may visit your branch or use internet banking from the comfort of your home.

We require a mandatory signature upon delivery of all of our packages. While we will try our best to ensure signature upon delivery, we cannot oversee the operations of the shipping company.

Since a signature is required, if you give someone else permission to sign your delivery, your insurance becomes void.

Clients may receive payment for Client Sale Transactions in the following ways: 

• Bank Wire 

Processing and payment for Client Sale Transactions may take up to up to three business days from receipt of the Precious Metals. 

We buy any product made from gold or silver. As precious metal dealers, we offer competitive prices based on the spot value of your metal.

To sell your gold or silver to us, please follow these steps:

On-Site

Book an appointment with one of our shops. We will authenticate the product and provide a quote to you on the spot. From there, we can provide payment in cash or arrange a bank wire. Additional charges may apply depending on the method of payment.

Shipping

1. Please create a free account with us and fill in your information
2. Call or email us to confirm that you will be sending us items via mail
3. Securely pack and ship your items in an unmarked box to us
4. Provide a tracking number to our shipping department, so we know when to expect your package
5. Once we receive your package, we will give you a call and confirm the price
6. Receive your payment via bank wire
   

No, we do not have a minimum transaction. We are happy to serve individual investors, banks, and financial institutions.

We ensure our products are legitimate through multi-step processes, including analyzing the sources and ensuring our suppliers pass rigorous tests and compliance procedures. When we sell secondary market products, we make sure they are legitimate through XRF procedures, using lab-grade equipment to ensure we provide as much information as possible to our clients.

There are three ways you can buy precious metals from SEC Jewellery: Please browse through the product range on our website, and click to buy any item you like. Follow the registration form and confirm your purchase. If you already have an account with us, simply login to place your order. Visit any of our physical locations in Dubai and Sharjah, and we will be offering you the best price in the market. Contact SEC Jewellery sales team using our contact page and place your order. It’s as simple as that!

No, we buy and sell gold and silver based on the current market price. The market price is constantly fluctuating, hence our price change also.

There are no size limitation. An individual may own as much or as little as intended.

Definitely. When bullion prices go up, that shows that the bullion demand has increased, and prices are higher relative to the dollar. Daily, precious metals are traded for dollars, and conversely, dollars are traded for precious metals. Price is the balance between the two.

At SEC Jewellery we accept cash and credit card payments. If you make a purchase online, only bank wire is accepted.

Yes. Once you finalise your purchase, you may carry your physical metal with you.

There are certain risks associated when buying precious metals. The fluctuation of the value of precious metals can rise or fall quickly, resulting in way of investment that is not for everyone. Before investing, one should ensure they have enough capital liquidity. We at SEC Jewellery are happy to answer any questions you may have about the market, but it is still best to consult with your financial advisor.

Yes, you need to produce your valid ID (your Passport or a valid UAE-issued ID) to buy or sell your metals. However, if you already have an account with us, tell us your account number, and that’s it.