We pride ourselves in our excellent customer service and quality of our offerings. If a product from us does not meet you expectations, please let us know. SEC Jewellery’s customer service team will work with you to find a solution- be it store credit, an exchange or a return.
If you are not satisfied with your order, you may contact our team within two (2) business days of your order. If a return has been deemed reasonable by our team, we will issue you a return label, along with the total charges resulting from market loss and the $50.00 restocking fee.
Payment charges from the transaction are non-refundable, and we reserve the right to refuse a return or exchange. You are responsible for any and all charges related to the return and exchange of the product. Thank you for considering SEC Jewellery for your precious metal needs.
If you have any questions, please visit us in store, chat with one of our live agents on the website, or give us a call at +971 543999916